Returns & Refund Policy

MEASURING GUIDE:
Waist Size - The kilt waist measurement should be taken at the level of the navel. Take a firm (but not tight) measurement. It is important to note that the kilt is worn higher than a standard pair of trousers and therefore it is likely that your kilt waist measurement may be larger than your trouser waist measurement.

PAYMENT INFORMATION: 
To ensure your purchase is protected by the Strip Protection Scheme it will only be delivered to your registered address, if there is a problem with payment, please contact us as soon as possible. 

SHIPPING / WORLDWIDE:
Economy International Shipping / 15 Working days / Track on 17Track.net 
DHL Express Courier / 3 Working days / Track on DHL.COM
International shipping, so delivery days and cost of freight may very as per destination Service area. 

INSURANCE: 
Insurance charges are already included in the shipping charges. All the shipments are comprehensively insured so that we can enjoy a risk-free trade. If you don’t receive your packet within 21 working days from the date of dispatch, just let us know and we will dispatch the second packet after initial investigation. 

RETURN & REFUND: (if applicable)
Please let us know any discrepancy in the product before moving to return and refund. You will be accommodated in your best interest otherwise return and refund option is there. In such a case the goods must be reported in 14 days of receipt. You can use standard air mail service of the post office to return the goods back to us. The return costs to be paid by the buyer. The product cost will be refunded after the product is received back. The expenses paid and incurred earlier on your behalf like shipping and insurance charges will not be refunded.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also do not accept products that are,
Additional non-returnable items:
* Gift cards.
* Sale products.
* Exchange Products.
*Custom Products.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refund@skylandoutfit.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Defence Road Akbar Abad, Opp. Pir Shahab Ali, Sialkot – Pakistan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

EXCHANGE & REPLACEMENT: (if applicable)
Size exchange will be done smoothly and no single question would be asked, in this type of return freight would be paid by buyer. So please confirm your size if not available in the size list to prevent yourself from paying double freight. Please report us in case of any damaged product received during transit or faulty product received. Just send us the picture, we will see the best possible options as per the situation and will let you decide, what suits you best. We work for your satisfaction, if you are not satisfied then how can we be satisfied with our operations? Just feel free to contact us for any matter. 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at refund@skylandoutfit.com and send your item to: Defence Road Akbar Abad, Opp. Pir Shahab Ali, Sialkot – Pakistan.

PLEASE NOTE: -
If your remote area under the DHL service you have to pay extra 35.00 US$