FAQ
1. How quickly will I receive
my merchandise?
2. Why don't you have my size
in a particular item?
3. Do you ship or export your
products internationally?
4. Do you match or honor prices
seen elsewhere online or in stores?
5. How can I trust your items
are genuine and authentic?
6. How do I purchase your
items?
7. What is your return policy?
8. What currencies do you
accept?
9. Do you ship to APO/FPO
addresses?
10. How do I convert a US size
to my international size?
11. Can I arrange to pick my
item up?
1. How quickly will I receive my merchandise?
We ship out items within one business day of receiving cleared payment.
Because we print our shipping labels through Stripe and other Card Processing
Services or Stamps.com, you will receive an e-mail with your postal tracking
number or international customs number. Further, all domestic shipments have
delivery confirmation. If there are ever any delays in meeting this standard,
we will personally contact you and let you know the reason and expected
shipping date. Most domestic shipments arrive within 3-5 days of order placed.
Most international shipments usually take 10-21 business days to arrive and
clear customs. However, we do not guarantee international delivery times.
*International buyers are advised that by selecting economy First Class
International Mail, tracking and delivery confirmation are not provided.*
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2. Why don't you have my size in a particular item?
We try to offer a range of sizes. However, many of the items we carry
are hand selected from our suppliers. Due to the nature of the retail business,
our suppliers, too, have limited sizes and colors. When purchasing an item,
please pay close attention to the item description as the color and size being
offered is included in those details. If we have additional sizes or colors in
particular items, they are listed separately.
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3. Do you ship or export your products internationally?
Yes, we do offer international shipping. We ship to most countries
unless they are embargoed or sanctioned by the USA which are Cuba, Syria,
Sudan, Iran and North Korea. If you are placing an international order from a
country not on our shipping list, please contact us first before making your
final purchase so that an accurate shipping total can be given, and we can
comply with all Export Administration Regulations for your country. In some
instances, we may not be able to ship to you or your country. Additionally, we
do not falsify customs forms, so please do not ask. We comply with ALL U.S.
Department of Commerce Bureau of Industry & Security Export Administration
Regulations. Therefore, you may be liable to pay import duty or tax on goods
entering your country. Please check with your country prior to buying as
international customers are responsible for any customs fees and taxes imposed
by your country.
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4. Do you match or honor prices seen elsewhere online or in stores?
Unfortunately, not. There are many circumstances and factors that affect
price setting in the retail business. Some of these factors include buyer's
cost, quality, season, quantities purchased, employee costs, building and
storage costs, etc. This in turn affects opening price and subsequent
markdowns. Skyland Outfit tries very hard to offer the best possible price to
our customers with the factors that affect our company and its bottom line.
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5. How can I trust your items are genuine and authentic?
While many fakes and replicas on the market are manufactured in the
same factories as the real items through infractions of Intellectual Property,
we do not engage in the illegal activity of selling these items. We stand
behind the authenticity of all of our items. Our items are 100% authentic and
are only purchased through authorized department stores and direct manufacturer
outlets. To learn more about and what you can do to stop the infiltration of
fake items on the web, visit the U.S. Department of Commerce's website,
www.stopfakes.gov.
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6. How do I purchase your items?
Purchasing from Skyland Outfit is easy. Just click on the "Buy It
Now" icon next to the item or items you want to purchase, and you will be
navigated through a series of simple steps where you enter your mailing
address, e-mail and telephone number. You will then be led to Stripe and other
Card Processing Services where you can sign into your personal accounts to
complete the transaction or if you don't have a personal Stripe and other Card
Processing Services account, you can use Stripe and other Card Processing
Services as the conduit to pay by Mastercard, Visa, American Express or
Discover. At no time, will any of your financial or credit card information be
transferred to Skyland Outfit. Once you've completed the transaction in Stripe
and other Card Processing Services, you and Skyland Outfit will both receive
e-mail order confirmations and payment receipts. Upon receiving confirmation of
cleared payment, your order will ship out within one business day - arriving at
your door within 3-5 business days. Remember, your order is not complete until
you process your payment in Stripe and other Card Processing Services.
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7. What is your return policy?
At present, all of our items are final sale. However, if we have made an
error with your order, please contact us within 24 hours of receiving the
merchandise and we will correct the problem. If an item is unclaimed or you
refuse delivery of any order you place with us it will be returned to our
warehouse. You will receive a store credit for the selling price towards the
purchase of something else on our site. Shipping charges for refused or
unclaimed packages are non-refundable and not included in the store credit
amount.
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8. What currencies do you accept?
On our US site, all of our items are listed in United States Dollars
(USD). On our UK site, all items are listing in GBP (Pound Sterling) and on our
AU site, all items are listing in AU (Australian Dollar). If you are an
international customer, paying through Stripe and other Card Processing
Services allows you to not have to worry about conversion rates. Stripe and
other Card Processing Services will convert your currency into USD for the
purchase of our items.
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9. Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO address. As you complete your checkout order,
enter your address as you normally would. Just follow the USPS standard: Name,
Postal Service Center + Identifier, APO/FPO, AP, ZIP, United States of America.
Most state-side orders are received by our customers within three days of order
and overseas orders take approximately six days to ten days to arrive.
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10. How do I convert a US size to my international size?
The majority of our listings are sized according to US standards.
However, to convert your country's specific size, you can go to
www.easyunitconverter.com. This site also provides several other easy
conversions including currency.
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11. Can I arrange to pick my item up?
No, we do not offer pick-up services. We are an e-commerce based store
and provide direct mail delivery via the United States Postal Service and in
some instances, Fed Ex and USP.
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